Internet Outage
Before an internet connection can be escalate to any third party ISPs, there are certain checks that must be completed on site.
- Has the router been restarted?
- Have the network switches been restarted?
- Has the end user device been restarted?
- Can devices within the network be accessed? (Servers, Printers etc.)
- Has there been a recent power cut in correspondence to the internet outage?
- Is it affecting all devices or just certain devices (For example, PCs but not Telephones, all Desktops but not Laptops)
If you are struggling to answer any of the above questions, do not hesitate to contact Kee Helpdesk.
Once all the above checks have been completed, please contact Kee Helpdesk and provide the answers, we can then get this escalate or provide additional troubleshooting.
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